Frequently Asked Questions
Signing Up
- How do I join?
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Complete the sign up form and you will automatically receive an email to verify your new listglobally account. Click on the link provided in the email to verify your account and create your listglobally password. From here you can add additional account information such as your company logo. Then you are ready to add listings.
Account, Agency and Password Information
- How many logins can I have for my agency?
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You can add as many Sales Agents as you wish.
- Can all of my staff have separate logins?
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When you set up an account, the principal contact will become the admin user for your listglobally account. The principal can then go to Account Settings to add new Sales Agents to an account. Each agent can share the same login, or the principal can elect to “allow login” for each Sales Agent. This will create a separate and private login for each user under your account and is recommended for monitoring use of listglobally.com within your office.
- What is my username?
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Your username is the email address you used to set up your listglobally account.
- I’ve forgotten my password, what do I do?
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Click on the “Forgot your password?” link next to the sign in box. You’ll be prompted for your email address. We will send a re-set password email to the email address for your account.
Listglobally Costs, Credits and Payment Information
- Do I have to pay to join listglobally?
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No, there are no contracts or fees to join.
- Do I have to pay to advertise a property using listglobally?
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Yes, but you pay only for the properties you publish. We ask that you purchase listing credits through our website via paypal or credit card - one listing credit is required for each property you publish. Pricing is $90 US per 90 day listing credit. You may also purchase multiple credit packs for discounted listing rates.
- How do I pay?
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Payment is via credit card or Paypal. You can buy listing credits in advance and you pay only for the properties you publish. To purchase credits, click on the Buy Credits button on your Account Home, or Account Settings page.
- Who can buy credits for my account?
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Any user can with access to your account can Buy Credits for your Agency.
- Who can use the credits for my account?
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Any user with access to your account can use the credits which have been purchased for your agency. We recommend creating separate logins for each Sales Agent under your Account Settings if you wish to monitor use of credits.
- How long do I have to use my credits?
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Credits purchased available for use for six months from date of purchase. After this time they will expire and will no longer be available for use. We will send a reminder email 5 days prior to expiry of your credits to the principal of the account.
- Can I access a copy of my credit transaction invoice?
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For bookkeeping purposes, you can access records of all credit transactions via your Account Settings page or from the Buy Credits page. Clicking on the View Credit Transactions link will take you to a list of all transactions, from here you can access, print or forward copies of your invoices. Invoices are separate from receipts which are issued by paypal.
- Can I access a receipt for my purchase?
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You will be issued with a receipt from paypal for each credit purchase you make.
- My Agency is in Australia – can I have a copy of tax invoices for my credit transactions?
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All Australian businesses can access a Tax Invoice for each credit transaction. Australian Tax invoices are shown in Australian dollars with GST for tax purposes. Prices are converted from listglobally prices in USD at the RBA rate as at 4pm the day prior to purchase.
Uploading properties
- Can I upload a property but publish it later?
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Yes, you can enter in all the property information and it will be saved for you for later. You pay for each listing as you elect to publish it. If you are uploading multiple listings, you can pay for them in a single transaction.
- I just want to list a property!
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You need to register and set up an account with listglobally before you can upload a property. This process is free and takes no more than a couple of minutes.
- Can I list a property on a portal within my own country?
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No, your property will only appear on portals in countries other than where your business operates or where your listings are located.
- How do I know my property has been uploaded to all the portals?
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All properties should appear on our international partner portals within 24 hours. We are currently working on a listing confirmation system.
- Can I upload part of the property information and return to complete my listing later?
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You can upload partial property listing info and return to complete your listing later. The minimum requirement to add a new listing is to complete the “Street Name”. All incomplete listings are stored and can be accessed from your Account Home.
- Why are there so many required fields for each property listing?
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Each of our international partner portals has different listing requirements. By capturing the required information across all portals, we are ensuring your listings will appear on leading websites around the world.
Editing, Removing/Archiving or Extending Listings
- Can I remove or make changes to my property anytime?
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Yes, you are able to make changes to your property at any time whether your listing is Incomplete, Ready to Publish, or already Published. Note the changes to published listings may take 24 hours to update across our partner portals.
- What happens when I archive a property?
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You can archive any listing at any time. If that property listing was Incomplete or Ready to Publish all details are simply moved to an inactive status within the archives. If the listing was at Published status and live on our international partner portals, it will be removed from their live sites within 24 hours.
- Can I re-publish an Archived property?
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If you Archive a previously Published property you will be able to reactivate it for free any time during the 90 days from when it was first published. Locate the listing within your Archived properties and select Re-publish. The property will return to your Published listings and will appear on all partner portals.
If 90 days have passed since the listing was first published you will need to duplicate the archived listing and use a new credit to re-publish the listing.
If you would like to publish an Archived property that was never before published, you can create a Duplicate listing - which will become active within your Incomplete or Ready to Publish properties. You do not need a credit to create a duplicate until you wish to Publish the listing.
- Can I extend a listing beyond 90 days?
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You can extend a Published listing at any time for a further 90 day period - from the original expiry date. Locate the property within your Published listings and select Extend. If you have sufficient property credits, the listing will be automatically extended. If not, you will be directed to Buy Credits via paypal.
Viewing my listings
- I can’t see my listing on your portal partner sites, where is it?
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Please allow 24 hours for your listing to appear on all of our portal partner websites. If you cannot see your listing live after this time, please email support@listglobally.com – don’t forget to tell us the property address you are searching for.
- Can I list a commercial property?
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Yes, although it is up to our international portal partners whether or not to accept commercial listings within the Overseas sections of their websites. At time of this FAQ publication, all our portal partners do accept commercial properties.
- Where can I view my listings?
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You can view your listings in the Overseas section at our partner portals. We are currently working on a live property summary which will display live listing links on your Property Performance pages. We expect this feature to be available within 2 weeks.
- What language will my listings display in?
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Listings will display in the language you have entered. Note that our site has been designed to support listings in English. Most of our partner sites display listings in English. Others have English versions of their site, or have designed their website to run through google translator. We aim to have translation services in future.
Leads & Account Performance
- How do I receive leads from the portals?
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Sign in to your listglobally account and view your leads for each listing through your Account Performance Page. You can also view or forward leads for each individual property – locate the listing within your Account Home – Published page. Select Performance or click on the Leads tally for that property. You will be taken to the individual property performance page, where you can select, view and forward leads.
In addition, all leads will be emailed to the listing Sales Agent. listglobally property lead emails will be kept indefinitely. You are able to read, delete or forward all email communications at any time. Note that leads come directly via our partner portals – so they may appear in foreign languages. If you are having difficulty interpreting leads, you can use an online tool such as http://translate.google.com, babelfish.yahoo.com or www.reverso.net.